Social media for business has grown exponentially over the past decade. Customers use platforms like Twitter and Facebook to reach out to companies about their concerns and inquire about products. This makes social monitoring a task that cannot be ignored.
StarfishETL integrates your social media and CRM to keep you on top of social interactions. StarfishETL can even monitor your page, detect a new post, and create a support case or sales lead for your team. Each interaction (especially complaints!) is empowered with greater efficiency and responsiveness.