Customer Service
Aircall
Aircall is a cloud-based call center software and phone system. The solution enables inbound and outbound calling and texting as well as note taking, tagging, and detailed analytics on every interaction. Aircall integrates with more than 100 supporting solutions such as CRM, eCommerce, helpdesk, and live chat platforms.
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Freshservice
Freshservice is a cloud-based service desk and IT service management software for mid-market and enterprise companies. Offering ticketing, a self-service portal, and knowledgebase, this fully-customizable software can be integrated with other business and IT systems for broader data insights. Freshservice is part of the Freshworks suite of solutions.
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Front
Front is a customer communication hub that offers a shared email inbox and calendar tools. Front consolidates internal and external messages to unite every communication channel into a single view. Teams can collaborate in shared inboxes via email, SMS, social media, and more.
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Gorgias
Gorgias is a customer service helpdesk for managing ecommerce stores. The solution acts a live chat helpdesk and customer service helpdesk tool that integrates with Shopify, Big Commerce, and Adobe Commerce. Multichannel customer service and automation tools enable teams to manage all support cases from one place.
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Help Scout
Help Scout is a cloud-based customer service and helpdesk software for businesses of all sizes. This SaaS is geared towards small and midsize businesses and freelancers who need a platform for managing customer support and customer experience. Help Scout integrates with supporting software such as Slack, MailChimp, Shopify, and Mixpanel for extended CX capabilities and reporting.
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HubSpot Service Hub
The HubSpot Services Hub is an all-in-one customer service solution. Customer communications are managed at scale, tickets are organized and prioritized, and automation and routing keep service projects moving forward. The Services Hub creates a modern customer service experience across multiple channels, so you can connect with your customers where they are.
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Intercom
Intercom is an engagement operating system that provides an open channel between customers and businesses. Its communication platform provides business messaging chatbots, live chats, knowledgebases, personalized targeting, and dynamic messaging. Intercom is popular with startups and small to midsize businesses.
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Jira Service Desk
Jira Service Desk is a helpdesk software that helps support agents better manage customer experiences. This reliable help desk is offered by Atlassian. It serves as a place for customers to report issues, contact for help, access the knowledgebase, and request new changes.
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LeadDesk
LeadDesk is cloud-based contact center for outbound sales, inbound sales, and customer service. The solution supports high volume sales and customer service at organizations ranging from SMBs to large enterprises. Some of the biggest users of LeadDesk are in industries such as media, security services, telecommunications, financial services, fundraising, and marketing research firms.
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MessageBird
MessageBird is a cPaaS (communication platform as a service) that utilizes SMS, voice, and conversation APIs to help businesses solve communication challenges. The solution streamlines business-to-customer communications and allows brands to connect with customers via any channel, anywhere in the world.
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Service Creatio
Service Creatio is a CX solution that provides effortless access to information regardless of the device being used to access it. Service Creatio has two versions, Customer Center and Service Enterprise. Both include: omnichannel communications, a contact center, BPM, service catalog, knowledge management, synchronization & integration, and a system designer.
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ServiceNow
ServiceNow is a cloud SaaS computing platform for technical management support. It helps companies manage workflows and automate business processes. It is a development environment for building, testing, and implementing applications that provide automated workflows for case management, operations management, and services management. ServiceNow allows users to organize their help cases, project management, and instance management.
SolarWinds Service Desk
SolarWinds Service Desk (formerly Samanage) is a cloud-based service desk and IT asset management solution. The application provides system management tools for network and infrastructure monitoring and other technical services. SolarWinds is an ITSM geared towards businesses of all sizes to scale as their technology, infrastructure, and operations evolve.
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Sugar Serve
Sugar Serve is an intelligent CX platform that helps agents stay on top of case routing, case management, and customer satisfaction. The solution ties into the larger suite of SugarCRM solutions and offers 60+ out-of-the-box reports and many out-of-the-box BPM features. Sugar Serve allows agents to configure processes, check interaction histories, and analyze trends to build the ultimate customer experience.
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Twilio
Twilio is a cloud communications platform that enables the sending and receiving of calls and texts over web service. An important tool for remaining connected, Twilio integrations can help your teams stay in communication at all times with flexible support for all kinds of text, telephone, and video chat.
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Zendesk
Zendesk is a CRM software solution built to prioritize delivering a stellar service experience to your customers. Named for its supposedly calming properties, Zendesk is built for both employees and customers to interact with none of the friction created by redundancies or technological hassles.
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Zoho Desk
Zoho Desk is a cloud-based help desk software solution designed to put customer satisfaction at the forefront of every interaction. With assistance from knowledge base articles and automated tools for making and managing reports, Zoho Desk delivers an exceptional service experience every time for both your customers and employees.
Learn more about Zoho Desk
Facilitating Sentiment Analysis with StarfishETL
Businesses looking to optimize their offerings and brand image turn to sentiment analysis to get it done. It’s applied by combining metrics and data from various touchpoints; and StarfishETL makes those connections possible by integrating data between all different types of applications. Here are a few examples of how teams can facilitate sentiment analysis using StarfishETL.
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