Integrate SugarCRM with Microsoft Exchange

Today, omnichannel communication is more than just preferred, it’s expected. Businesses must be accessible via phone, Web, social media, and email. When a lead or support case comes in through your Microsoft Exchange, it should quickly translate to your SugarCRM. Even if you save your email to SugarCRM it’s just putting a Band-Aid on the bigger issue. Forget to save the message and you’ll end up wading through two systems to match the data.

Integrating SugarCRM and Microsoft Exchange automates the creation of lead and support cases to eliminate double-work and reduce data loss. StarfishETL email integration allows users to create and track conversations associated to a case by monitoring Microsoft Exchange inboxes and entering the case into SugarCRM. It also automates responses to keep your customers informed. In a similar way, StarfishETL can create new leads from your Microsoft Exchange inbox, assign them to the sales team, and provide automated responses for status updates.