Starfish Monitor throws error after server restarts

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Kat Tronolone
User - Author
Post count: 2
#1

I've noticed that every time the server we run Starfish on restarts, the Monitor service begins throwing the same error and I am not alerted that our sync is not running. This error is always preceded by an information entry saying the service had started successfully. How can I resolve this?

Attachment: 
Image icon error-locating-license.jpg

Comments (5)

Justin Kuehlthau's picture Justin Kuehlthau
Administrator
Post count: 24
#2

I believe you need to set the LicenseCode value in StarfishMonitor.exe.config file which should be in the same folder where Starfish Scheduler was installed.
https://wiki.starfishetl.com/index.php/Starfish_Monitor

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Kat Tronolone's picture Kat Tronolone
User - Author
Post count: 2
#3

Hi Justin,
Thanks for the response. I checked the wiki and sample entry against my configuration settings and everything looks correct. I think the license code is only necessary when utilizing Watchdog, which I am not configured to do. But, I added it to the config anyway.

  1. <setting name="LicenseCode" serializeAs="String">
  2. <value>LicenseStringHere</value>

Then I stopped and re-started the Monitor service. It is throwing the same error after I added the license.

It's just really strange because once I open everything up (Quickbooks, Connector, and Starfish) and do a manual run through our jobs, Monitor starts working fine. It will send errors that sync isn't happening if Quickbooks gets closed.

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Justin Kuehlthau's picture Justin Kuehlthau
Administrator
Post count: 24
#4

Please also confirm that the CompanyName value exactly matches the Company Name listed in your License in Starfish.

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Kat Tronolone's picture Kat Tronolone
User - Author
Post count: 2
#5

It didn't match exactly, so I changed it to match in the config file. I'll let you know how it goes. Thanks!

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Kat Tronolone's picture Kat Tronolone
User - Author
Post count: 2
#6

This morning the server rebooted and I noticed that the error did not happen for inability to locate license. However, since Quickbooks and the Remote Connector did not open/login, sync was not happening. I didn't get a notification. Am I misunderstanding what the monitor program is supposed to do?

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